1. Request window
Please contact us within 14 days of purchase if you believe a refund is needed. Requests remain subject to applicable law, the payment processor's eligibility rules, and the buyer terms presented at checkout.
2. Refunds we will normally approve or review favorably
- A duplicate charge for the same intended purchase.
- A purchase made by mistake where personalized report generation has not yet started and the paid content has not been materially consumed.
- Payment succeeded but the paid entitlement did not unlock, and we cannot restore access within a reasonable time after you contact us.
- A persistent technical failure prevents delivery of the purchased report and we cannot successfully repair or regenerate it.
- A refund is required by applicable consumer law or directed by the Merchant of Record.
3. Requests we will normally decline
- Change of mind after a personalized report has started generating or has already been delivered.
- Disagreement with an astrology interpretation, a timing interpretation not matching later events, or the reading not matching your expectations.
- A report generated from incorrect birth details that you supplied, unless a technical error caused the incorrect data to be used.
- A later price change, discount, bundle offer, or currency change after your purchase.
- Attempts to obtain repeated refunds after consuming personalized digital content or other signs of refund abuse.
4. How refunds are processed
Dodo Payments acts as Merchant of Record for supported purchases and processes refunds through the original payment method. Depending on the payment method and bank, a successful refund may take additional business days to appear.
A full refund can revoke the corresponding paid entitlement in Astro Soul. For bundles or partial refunds, access may be adjusted according to the refunded product and the final transaction state.
5. How to request a refund
Email lsy199628@163.com with the account email used for Astro Soul, the approximate purchase date, the product purchased, and a short explanation of the issue. Do not send full card numbers, passwords, or other sensitive payment credentials.
6. Consumer rights
Nothing in this policy removes refund, cancellation, or statutory rights that apply to you under mandatory local consumer law. Where those rights conflict with this policy, the mandatory legal requirement applies.